// LEGAL
UPDATED: 2026-06-16
We want the piece to fit you. If it doesn’t, it can be returned or exchanged under the terms below. These rules are part of the public offer and do not limit the consumer’s statutory rights.
The buyer may withdraw from goods of proper quality and return them within 14 days of receipt under the Law of Ukraine «On Consumer Protection». NULLSAINT voluntarily extends this to 30 days of receipt. To meet the deadline, it is enough to send us a withdrawal notice before it expires.
The item must keep its presentation and consumer properties: no signs of wear or damage, complete with all parts and original packaging. Keep the receipt or order number as proof of purchase.
Goods supplied in sealed hygienic packaging cannot be returned as goods of proper quality if the packaging was unsealed after delivery. Personalized (made-to-order) items are non-returnable. These restrictions do not apply to defective goods.
If an item arrives defective or is damaged in transit, we will replace it or refund you free of charge. The Seller covers the cost of return shipping for defective goods.
Email us with your order number and the reason for the return. We will send instructions for shipping the item back via Nova Poshta. The buyer pays return shipping for goods of proper quality; the Seller pays for returning defective goods. Do not send parcels without prior agreement.
Refunds are issued within 14 days of us receiving the returned item, using the same payment method as the original purchase. For cash-on-delivery payments, the refund is made by bank transfer to the buyer’s details as agreed. Inspection of the item to confirm it has kept its presentation may be grounds for refusing a return but does not extend this period.